This policy sets out how we use personal data including information you provide to us and data we obtain based on your choices and through our interaction with you.
We hold and use personal data to provide you with products and services, to communicate with you and to comply with our legal and regulatory obligations. We may use your personal data to develop and grow our business and improve our products and services.
We aim to be transparent on how and for what purpose we hold and use personal data. We strive to keep data safe and secure and hold it only for as long as we need it. We do not knowingly collect or process any data relating to children.
This policy also sets out your rights, how you can manage your personal data and how to contact us.
You can click specific sections which explain how we operate and use personal data.
Should you have any queries or need further information, please contact firstname.lastname@example.org
We may update this policy at any time and will post the changes online.
At this stage, there are some parts of data protection law upon which further guidance will be given by the regulators and government bodies. We may therefore need to make changes to this policy once guidance is issued.
If we need your personal data to comply with the law or to perform a contract with you and you do not provide your data, we may not be able to perform our contract. If this is the case, we will tell you.
To sell products, we need payment information and contact information to process your payment and order and to send you your purchase. As another example, if you do not wish to provide certain personal data, the functionality of the website and the quality of your experience may be impacted and you may not receive the best service.
If you do not provide your contact details, we may not be able to communicate with you about our new products, invite you to events or provide you with exclusive offers.
A “cookie” is a small text file that stores information on your internet browser or hard drive when you visit a website. A cookie links your computer to information provided by you on the website (for example, linking your IP address and other information about your experience on the website to your preferences while making choices on the Website). Cookies and other automatic data collection tools are necessary for the functioning of the website and services we offer.
We use the following cookies on the website:
These are essential to browse the website and provide services. Without these cookies your basket and order history will not be displayed and you may not be able to order any products.
These are not strictly necessary for the website to operate but allow the website to function more effectively. These cookies allow the website to “remember” your choices and preferences including your username, language, region etc. and offer advanced, simplified and personalised features and experience.
These cookies measure and analyse the use of the website including traffic, sales, pages visited most often and any error messages etc. We use these analytical cookies to improve the website and your experience.
Data collected from these cookies is anonymous and is not used to identify individuals. This information may also be shared with third parties, including our website developer and hosting provider.
TARGETING AND ADVERTISING COOKIES
These cookies personalise advertisements that are more relevant to an individual. The cookies can collect more detailed information about an individual and their browsing habits, including products accessed or put into a basket. These cookies can be used for personalised direct marketing communications, limit certain advertising or measure the impact of advertising.
These cookies also allow us, and the third-party providers we use, to track user actions on different websites and measure the impact of our marketing so that we can deliver more relevant and effective advertising to you and improve your overall experience.
Currently we do not respond to “do not track” signals or other mechanisms that provide an opt-out for collecting information across websites and services that we are involved with. In the event this changes in future, we will update this policy accordingly.
THIRD PARTY COOKIES AND SOCIAL MEDIA
If you share content through third party sites such as social media platforms or if you are logged into our website using social media information you may receive cookies from these sites. Social media activity is subject to the privacy policies of the social media website / platform.
We cannot control cookies of third parties and recommend that you review the social media platforms’ privacy policies and information on cookies. For more information about cookies please visit www.allaboutcookies.org.
We require third parties to respect security of personal data we share with them and to treat it in accordance with the law. We do not allow third-party service providers to use personal data for their own purposes and we only permit processing of personal data for specified purposes, in accordance with our instructions and the in compliance with the law. Third parties we share data with are also subject to a duty of confidentiality.
We have security, technical and organisational measures to prevent personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Some examples safeguards we have implemented include firewalls and data encryption, physical access controls and information access controls. We limit access to personal data to employees, agents, contractors and third parties who need to know or need to access that data. We have put in place procedures to deal with data breaches and will notify you and any applicable regulator of a breach where we are required to do so.
Where you have a password for the website, you must keep this confidential and not share this with anyone.